Blairgowrie Associates

Blairgowrie - Customer Experience and Organisational Efficiency Specialists

Services can be provided as stand-alone or as a combination that match to each client's individual requirements. In our experience, the greatest benefits are derived when there is a strong connection between services to form a journey towards accelerated growth.

 

Reduce Costs    Leadership coaching

 

  • Team assessments - leadership & behavioural
  • Combined business & life coaching
  • Experiential mentoring
  • Performance & personal development planning
  • Management & business improvement training

  

Competitive AdvantageOrganisational strategy alignment

 

  • Aligning vision, mission, values, imperatives, strategies & initiatives
  • Strategic initiative assessment
  • Culture assessment & gap analysis
  • Coaching - teams & individuals

  

Win New Customers   Commercially-focused change 

 

  • Process design, re-engineering & streamlining
  • Performance measurement, metrics & KPI development
  • Change, tranformation & project health-checks
  • Change readiness planning & assessments
  • Operational service integration (post merger or acquisition)
  • Due diligence (pre-merger or acquisition) 

  

Reduce Costs    Client centricity & insight

 

  • Market & customer research & analysis
  • Customer loyalty & satisfaction programmes
  • Customer & prospect touchpoint assessment
  • Customer needs identification, analysis & prioritisation
  • Customer effort programmes & analysis